FAQ

Frequently Asked Questions

Everything you need to know about HADAKI, your order and shipping. Still stuck? We reply within 24 hours.

How does HADAKI work?
HADAKI is made with fermented persimmon tannin (kakishibu), a traditional Japanese ingredient. It binds to nonenal, the compound behind the “aging smell”, and rinses it away instead of covering it with perfume.
How do I use it?
Use it daily in the shower on the areas where odor builds up: neck, chest, back and behind the ears. Lather, leave for a few seconds, rinse. Let the bar dry between uses so it lasts longer.
Is it fragrance-free?
Yes. HADAKI has no added fragrance. It lifts odor instead of masking it, so it never clashes with your perfume.
How long does delivery take?
Orders are prepared within 1 to 2 business days, then delivery usually takes 5 to 10 business days. Every order ships fully tracked. Shipping costs are shown at checkout.
Where do you ship?
We ship worldwide. Any customs or import duties on international orders are the responsibility of the customer.
How do I track my order?
You will get a tracking link by email as soon as your order is dispatched. You can also track it any time on our Track Your Order page.
What is your refund policy?
You are covered by our 30-day satisfaction guarantee. Email contact@tryhadaki.com within 30 days of delivery with your order number. Please contact us before sending anything back. See our Refund & Returns Policy for the details.
How does the subscription work?
Your refill ships automatically, every 30 days. You can skip or cancel anytime from your account or by emailing us. No commitment.
My order arrived damaged. What do I do?
Email contact@tryhadaki.com within 14 days of delivery with a photo, and we will replace it or refund it in full.
How can I contact you?
Email us any time at contact@tryhadaki.com. We reply within 24 business hours.
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