It uses conductive ice-silk that pulls your pet's body heat away on contact and releases it into the air. No electricity, no gel, no water, no freezer. Your pet lies down and it starts cooling within minutes, and it never turns into a warm patch.

Measure your pet lying down from nose to base of tail and pick the next size up. Each product page has a full size chart with breed examples. If you're between two sizes, go bigger.

Orders are processed within 1 to 2 business days. Delivery is then 5 to 10 business days in the UK. Every order ships fully tracked, and shipping is free on all orders.

We ship across the UK, Europe and internationally. Any customs or import duties on international orders are the responsibility of the customer.

You'll get a tracking link by email as soon as your order is dispatched. You can also track it any time on our Track Your Order page.

You're covered by our 30-day money-back guarantee. Email us within 30 days of delivery and we'll issue a prepaid return label. Returns are at the customer's cost: the return label is £20, deducted from your refund. Once we receive and inspect the item, your refund (minus the £20 label) is issued to your original payment method within 5 to 7 business days. Return address: FreshPaw, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.

Email contact@freshpawee.com within 48 hours of delivery with a photo, and we'll arrange a free replacement. No need to return the damaged item.

Yes. There's no gel inside, so nothing can leak, be licked up or swallowed. It's made from natural materials with no harmful substances.

The cover is machine-washable. Wash cool, air dry, and the cooling effect is fully restored, ready for the next hot day.

Email us any time at contact@freshpawee.com and we'll reply within 24 business hours. FreshPaw is a United Kingdom based company.